Exchange Policy

Exchange & Return Policy

Last updated: 2026

At Nayab Jewellery, every order is carefully inspected, quality-checked, and securely packed before dispatch. Our policies are designed to be transparent, fair, and protective for both our customers and our brand.

πŸ‡΅πŸ‡° For Customers in Pakistan

Exchange Policy (Pakistan Only)

We follow a no refund policy. However, exchange is available within Pakistan under the conditions below.

Eligibility for Exchange

You may request an exchange within 2 days of delivery if:

  • The item received is different from what was shown on our website, or

  • There is a manufacturing defect

The product must:

  • Be unused and unworn

  • Have all original tags attached

  • Be returned in original packaging

  • Be purchased directly from nayabjewellery.com

❌ Customized or personalized jewellery is not eligible for exchange unless there is a manufacturing defect.

Exchange Options (Pakistan)

  • Exchange with another product of equal value

  • Upgrade to a higher-value product (price difference payable)

  • Exchange for a store credit / gift card

πŸ’‘ Cash refunds are not offered.

Shipping Costs (Pakistan)

  • If the issue is due to our error or a defect β†’ We cover return shipping

  • For size or preference-based exchanges β†’ Customer pays both-way shipping

Important Note (Pakistan)

To process any exchange request:

πŸ“Ή A clear video must be recorded while opening the parcel
Claims without an opening video will not be accepted

🌍 For International Customers (Outside Pakistan)

No Return / No Exchange Policy (International)

Due to high international shipping costs, customs procedures, and transit risks, we currently do not offer returns or exchanges on international orders.

This policy helps us:

  • Keep prices fair

  • Avoid excessive international logistics delays

  • Ensure faster and safer deliveries

Our Quality Assurance Commitment (International Orders)

To protect international customers and reduce any risk of dissatisfaction:

  • Every international order goes through strict multi-step quality inspection

  • Product condition, stones, clasps, and finishing are carefully verified

  • Secure, protective packaging is used to minimize transit damage

πŸ“¦ Our goal is that you receive exactly what you ordered, without any issue

Fraud & Chargeback Protection Notice

For international orders:

  • We maintain detailed order records, packaging verification, and dispatch logs

  • Any chargeback or dispute raised without prior contact may be challenged with evidence

  • Customers are strongly encouraged to contact our support team first for resolution

This policy helps protect genuine customers and ensures long-term service reliability.

Hygiene & Special Items (All Customers)

For hygiene reasons:

  • Earrings and personal wear items are not eligible for exchange unless defective

Final Decision

Nayab Jewellery reserves the right to:

  • Accept or reject any exchange request based on product condition

  • Update this policy without prior notice

Customers are advised to review the latest policy before placing an order.

Contact Us

πŸ“± WhatsApp: +92 310 7011750
πŸ“§ Email: jewnayab@gmail.com

Our team is always happy to assist you.