We strictly follow a no-refund and no-return policy. Customers are advised to check the product description and size guide carefully before placing the order to avoid any inconvenience.
You have 03 days from the date of delivery to claim for the return or exchange:
Eligibility:
Item can only be exchanged if it’s not the same as in picture ,Items eligible for exchange must be purchased directly from our website.
The exchange policy is applicable within 2 days from the date of purchase.
Conditions for Exchange:
Exchange allowed only if the article is not used, all tags are intact, packing is in its original condition,
The item must be in its original condition, unworn, undamaged, and with all tags and packaging intact.
Proof of purchase, such as a receipt or order confirmation, is required for all exchanges.
Customized or personalized jewellery items cannot be exchanged unless there is a manufacturing defect.
Exchange Process:
To initiate an exchange, customers should contact our customer support team via phone, email, or through our website's designated exchange request form.
The customer support team will guide customers through the exchange process, including providing a return shipping label (if applicable) and instructions for packaging the item securely.
Exchange Options:
Cash Refunds are not offered. In case of size issues or damaged product, we offer exchange Items
Customers can choose one of the following exchange options:
a) Exchange for a different product of equal or lesser value: The price difference will be refunded if the new item has a lower value.
b) Exchange for a different product of higher value: Customers will be required to pay the price difference between the original item and the new selection.
c) Exchange for a gift card: Customers can opt to receive a gift card for the value of the returned item, which can be used for future purchases.
Shipping Costs:
If the exchange is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.
For exchanges based on personal preferences or sizing issues Customer want to exchange any Article after receiving her/his order she/he must pay both side Delivery Charges.
Exceptions:
Earrings and other personal items related to hygiene cannot be exchanged unless there is a manufacturing defect.
Final Decision:
Nayab Jewellery reserves the right to make the final decision regarding exchanges based on the condition of the returned item and adherence to the exchange policy.
Note: This exchange policy is subject to change at the discretion of our brand. Customers are advised to review the latest version of the policy before initiating an exchange.
In case of any query, please feel free to contact our customer service team. We will be happy to assist you.
Important Note
Dear Customers!
PLEASE MAKE A VIDEO WHILE OPENING THE PARCEL, IF THERE IS ANY DAMAGE AND MISSING ITEM SEND US VIDEO, WITHOUT VIDEO WE WILL NOT ACCEPT ANY CLAIM
Contacting us at WhatsApp +923107011750 ,
or you can Email us at... jewnayab@gmail.com