How Can We Help?

Need help with an order, delivery, exchange or product? Find quick answers below or contact the Nayab Jewellery support team.

Quick Help

Still Need Help?

Our support team is here to help with your order or product questions.

For order-related questions, please keep your order number ready.

Order & Delivery Help

Order processing

You will receive an order confirmation as soon as your order is placed. Once your order is dispatched, it is on its way to you.

Pakistan delivery

Orders within Pakistan are typically delivered in 3–5 working days after dispatch.

International delivery

International orders are typically delivered in 10–15 working days. Delivery times can vary by destination.

Order tracking

You can check your order status anytime using the link below.

Track Your Order
Shipping charges

Standard shipping within Pakistan is PKR 200. Orders above PKR 2,999 ship free within Pakistan.

International shipping rates are calculated and shown at checkout.

Exchange or Problem With Your Order?

Tap the option that matches your issue to start a chat with the right details.

Exchange an Item Received Wrong Item Received Damaged Item Missing Item

If you receive a damaged or incorrect item, please keep the packaging and contact our support team with your order details. An unboxing video may be required to verify damaged, missing or incorrect item claims.

View Exchange & Return Policy

Safe & Convenient Payments

Cash on Delivery is available for orders within Pakistan. Online payment options are shown at checkout.

  • American Express
  • Apple Pay
  • Bancontact
  • Diners Club
  • Discover
  • Google Pay
  • iDEAL Wero
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

Cash on Delivery is available in Pakistan only. International orders are prepaid.

  • Secure Payments
  • Pakistan Delivery
  • International Shipping
  • Customer Support
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